Terms of Service

Last updated: 21 April 2026

These Terms govern your access to and use of GlobeStack (the "Service", "we", "us"), currently operated as a sole proprietorship in India and planned to be reconstituted as a private limited company during 2026. By creating an account or using the Service, you agree to these Terms.

Tax ID (GSTIN): 06GUIPM8148D1ZD · Udyam: UDYAM-HR-10-0109200 · Jurisdiction: India

1. Eligibility & account

You may use the Service if you are at least 18 years old and have the legal capacity to enter into a contract. You are responsible for safeguarding your password and for any activity under your account. Notify us immediately at support@globestack.app if you suspect unauthorised access.

2. Subscriptions & billing

The Service is offered on a subscription basis. By subscribing you authorise us to charge your chosen payment method via Razorpay on each billing cycle (monthly or annual). All fees are in Indian Rupees (₹) unless stated otherwise and exclude GST where applicable.

Our current plans and pricing are available on the pricing page. We may change prices with at least 30 days' notice to active subscribers — new prices apply at the start of your next billing cycle, not mid-period.

Refunds and cancellation are governed by our Refund & Cancellation Policy.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or to violate any Indian or foreign law
• Send spam, unsolicited bulk messages, or phishing content through any Service channel (including WhatsApp integrations)
• Upload malware, attempt to reverse-engineer, or probe for security vulnerabilities without written authorisation
• Resell, sublicense, or white-label the Service without our express written consent
• Use the Service to store or process payment card data (PCI scope) — use a compliant provider instead

We may suspend or terminate accounts violating these terms, with or without prior notice, at our reasonable discretion.

4. Your data

You retain all rights to data you upload or generate through the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service. We will not access, disclose, or use Customer Data except to:

• Operate, maintain, and improve the Service
• Respond to your support requests
• Comply with legal obligations or valid court orders in India

On account termination, Customer Data will be retained for 30 days (to let you reactivate) then permanently deleted. Exports are available in standard formats (JSON, CSV) at any time via the app.

Our handling of personal data is detailed in our Privacy Policy, which is incorporated into these Terms by reference.

5. Service availability

We target 99.5% monthly uptime but don't contractually guarantee it on our self-serve plans. Planned maintenance will be announced at least 24 hours in advance via email and the in-app status banner. Enterprise plans include SLAs with credits for qualifying downtime — terms negotiated separately.

6. Third-party services

The Service relies on third-party providers for categories including:

• Payment processing — your card/UPI details are handled directly by a PCI-DSS certified payment provider; we never store raw payment data
• Cloud infrastructure — application hosting, DNS, CDN, and file storage (servers located in Mumbai, India)
• Managed database — data storage in an India region
• Email delivery — transactional notifications and business email
• Messaging APIs — WhatsApp integration (only when you enable the WhatsApp module)
• Identity providers — Google Sign-In (optional)

These providers operate under their own terms and privacy policies. We're not responsible for outages or issues caused by them, though we will work with you in good faith to route around problems. A list of named sub-processors is available on request from support@globestack.app.

7. Intellectual property

GlobeStack, the logo, and all Service code, designs, and documentation are our property. Nothing in these Terms transfers ownership of our IP to you. We respect IP rights and expect the same — report infringement to support@globestack.app.

8. Disclaimer & limitation of liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by Indian law, our total liability to you for any claim arising from or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits, business interruption, or data loss beyond our reasonable control.

9. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

10. Termination

Either party may terminate this agreement at any time. We may terminate immediately for material breach (including non-payment after 14 days) or suspected fraud. You may cancel anytime from account settings — see the Refund & Cancellation Policy for what happens to access and data after cancellation.

11. Governing law & disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts located at the seat of our registered business in India (available on request). Before filing suit, the parties agree to attempt good-faith resolution via email for at least 30 days.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance via email to your account email and a banner in the app. Continued use after the effective date means you accept the new Terms. If you disagree, your remedy is to cancel your subscription.

13. Contact

Questions about these Terms? Email support@globestack.app or see our contact page.