Data Deletion

Last updated: 22 June 2026

1. Who this applies to

This page explains how to request erasure of personal data we hold. It covers two kinds of people:

• Account owners & team members — people who sign in to a GlobeStack workspace.
• End-customers — people whose personal data (e.g. a phone number, profile name, or message content) flows through a business's WhatsApp Business API connection inside GlobeStack.

This is the deletion-specific companion to our Privacy Policy — see §7 (retention) and §8 (your rights) there for the full picture.

2. Delete your GlobeStack account

If you own or administer a workspace, you can request full deletion two ways:

• In-app — go to Settings → Account and choose Delete account. This schedules the workspace and all its records for permanent deletion.
• By email — write to support@globestack.app from the email address on your account, with the subject [DATA DELETION]. We may ask one or two questions to verify ownership before we act.

Deleting the account removes its business records — contacts, orders, invoices, inventory, and all WhatsApp conversations, messages, and stored media tied to that workspace.

3. WhatsApp data we process

When a business enables the WhatsApp module, GlobeStack processes data on that business's behalf to deliver messaging — phone numbers, WhatsApp profile names, message content, and media. We do not sell this data or use it for advertising.

For this WhatsApp data the business is the data controller and GlobeStack is its processor. Deleting a workspace (Section 2) erases that workspace's WhatsApp data from our systems. Backups are purged on the rolling schedule in Section 5.

4. End-customer deletion requests

If a business messaged you on WhatsApp through GlobeStack and you want your data removed, you have two routes:

• Ask the business directly — because the business controls its own customer data, the fastest path is to ask them to delete your record. In WhatsApp you can also reply STOP to opt out of further messages.
• Ask us — email support@globestack.app with the phone number involved and, if known, the business's name. We will route your request to the relevant business and, where we are permitted to act directly, delete the data ourselves.

5. What we delete and what we retain

On a verified deletion request we erase personal data from our primary systems, then:

• Encrypted backups containing the data are overwritten on their normal rotation, within 30 days.
• We retain the minimum required for legal and tax compliance (e.g. invoice and payment records under Indian tax law) for the statutory period, after which it too is deleted.
• Fully anonymised, non-identifying aggregates (e.g. counts) may be kept, as they are no longer personal data.

6. Timeline

• Acknowledgement — within 7 working days of your request.
• Completion — within 30 days, unless a legal-retention exception above applies, in which case we tell you what is retained and why.

7. Contact

Send deletion requests to support@globestack.app (subject [DATA DELETION]), or reach our Grievance Officer via the channel in Privacy Policy §10. You can also use our contact page.